·Innovative – demonstrate excellence in industry best practice
·Commercially aware – recognise business opportunities with the ability to generate growth
·Analytical, have vision, be an excellent communicator and be committed to customer services, demonstrated through professional process management
·Proactive and committed ethos from a high performance service driven culture
·Collaborative and team-driven – ability to delegate and to facilitate a team and encourage participation, both within company and client team
·Demonstrate Meeting and exceeds expectations against performance objectives and KPI’s
·Leadership – lead by example, demonstrate trust in the team and effective resource management
·Technologically awareness of systems within the services market place
·Strong negotiator – ability to recognise and resolve issues.
·People development – recognise people are the difference and the biggest asset
·Expertise in role – ability to teach and train the team and coaching skills
·BA/HNC/HND or equivalent professional standard of education
·Recognised standard of H&S training ie IOSH
·Process & change management qualification to ‘Six Sigma’ standard
·Experience at either Account/General/Regional or Area Manager level within a major services
·organisation
·Experience of managing services across a multi million pound account and wide portfolio
·Experience of managing a large services team of managers and operatives
·Experience of services delivery of the highest standard and ability to communicate and operate at Director level within a client organisation
This is a key role within the services operation and with the key objective to grow the account from its current position.
The role requires a professional Account Manager with the all round capability to achieve this objective, based on experience, qualifications and training.
Main area of operation is London and South East, with a portfolio of cc 200 sites.