Client Charter

A fundamental part of 'Now' is our commitment to providing our clients with a service that exceeds their expectations. The charters set maintain and uphold our high standards of service. To ensure a consistently high level of service to our clients, we promise the following:

Client Contact

• All communication is entered onto our computer system to comply with internal procedures.
• Requests regarding contact are recorded and acted upon accordingly.
• We will always issue copies of terms & conditions.

Job Specification Advertising and Interview:

• Full job spec taken to ensure clarity on requirements. If necessary, we will conduct a site visit to prepare a written brief of the assignment.
• We provide as a minimum 2 references for each applicant.
• All interviews are both written and verbally confirmed.
• When your job requirement is registered with us it is automatically advertised on a mixture of mainstream and niche national and regional job boards to ensure that we attract the best candidates for your roles.

Offer, Placement and After-sales care:

• Issue of hard copies of contracts and placement letters.
• We will issue Numeric, Literacy and Dexterity assignments where required.
• We will provide a Health and Safety briefing.
• We will provide safety equipment, including 'Now' workwear/uniform where required.
• Consultant will contact client on starters date and agree an ongoing level of contact to maintain relationship.

Now Recruitment will endeavour to ensure that these protocols are adhered to at all times. If for any reason you feel that you have not received an excellent standard of service please contact our customer care team and we will deal with your issue accordingly.